FAQ
Most frequent questions and answers
Not Off the Rack. Made for You.
Custom takes time. We make each piece when you order it. Plus, this extra intention will save on excess overproduction and cut down on costs.
Most items – from the time you place your order to going into production to delivery to you , may take up from 14-23 days. Most times earlier… but not guaranteed.
But when you get your piece… it will be worth the time. All the attention you will get with our Expressive designs, will bring you lots of smiles, comments and most likely, laughter.
At current, we only ship to the USA. Thank you!
You’ll receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at (orders@sleepog.com).
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. If you do not see your confirmation email, always check spam.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at orders @ sleepog.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this for you quickly, please email us at orders @ sleepog.com within a weeks’ time (7 days) with clear, specific photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
*PLEASE NOTE: If you qualify, the items must be returned in original condition with all tags and packaging intact and items unworn. The qualified return would be at our expense.
Refunds are ONLY offered to customers that receive the wrong items or damaged items.
If any of these apply, please email us at orders @ sleepog.com with clear, specific photos of wrong/damaged items and we’ll sort that out for you.
*PLEASE NOTE: If you qualify for a refund, the items must be returned in the original condition with all tags and packaging intact and items unworn. The qualified return would be at our expense.
At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section and listed in the bottom menu, under ‘Size Guide’. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know via email at orders@sleepog.com within a week (7 days) after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
We also thank you for giving us grace, if this happens. All items are made at time of order. We are human, and mistakes do happen.